Common Support Issues - Revision history

Zehra: massive cleanup, TODO rewrite/update

2025-11-09T18:24:15Z

massive cleanup, TODO rewrite/update

@@ Line 1: / Line 1: @@
 This is a list of common problems in the game and their resolutions.
-==Global Login Not Identifying==
+=Index of issues=
-*Open your [[Config File|configuration file]]
+{|{{Prettytable}}
-*Locate the line that reads:
+|-
- #set list <nowiki>http://my.bzflag.org/db</nowiki>
+| {{Hl3}} |'''Global Authentication'''
-*Change the line to read:
+|-
- set list <nowiki>http://my.bzflag.org:81/db</nowiki>
+|}
-If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get [[:Category:Support|support]]).
+If the following message appears:
+  NOTOK: Invalid callsign or password
-[[Image:Forwardports.jpg|Port Forwarding]]
+Check through the following list.
 [[Category:Support]]

Mr Burns: /* Kicked for not using UDP */

2009-07-07T13:18:04Z

Kicked for not using UDP

← Older revision		Revision as of 13:18, 7 July 2009
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	==Kicked for not using UDP==		==Kicked for not using UDP==
	BZFlag ~~always tries~~ to ~~use UDP networking~~. If you are getting kicked from servers for not using UDP, it could be caused by your anti-virus, firewall, router, modem, or ISP~~. The easiest thing to try is to disable your firewall and/or antivirus for a few minutes and see if you can play~~.		BZFlag uses UDP to communicate between the client (you playing the game) and the server (the machine hosting the map). If you are getting kicked from servers for not using UDP, it could be caused by your anti-virus, firewall, router, modem, or ISP.

	~~There was recently an issue fount with the anti-virus program Nod32~~. ~~It identifies BZFlag as~~ a ~~browser~~, ~~causing it~~ to ~~block UDP communication~~. ~~To fix~~ this~~, right click on Nod32 in~~ the ~~system ray, go~~ to ~~Advanced Setup~~. ~~From there, go~~ to ~~Web access protection > HTTP, HTTPS > Web browsers, and uncheck BZFlag~~.		The easiest thing to try is to disable your firewall and/or antivirus for a few minutes and see if you can play. If you still have issues and you use a router, try connecting your computer directly to your modem. If this works then the problem is probably caused by your router. Check to see if there is a newer firmware for your router. Also check to see whether some setting in your router's configuration might need to be changed.

	~~If you still have issues and you use~~ a ~~router~~, ~~try connecting your computer directly~~ to ~~your modem~~. ~~If it works now~~, ~~then it might be caused by your router~~. ~~See if~~ there ~~is a newer firmware for your router~~, ~~or try~~ to ~~determine if a setting in the router configuration might be causing the problem~~.		There was recently an issue found with the Windows anti-virus program Nod32. It identifies BZFlag as a browser, causing it to block UDP communication. To fix this, right click on Nod32 in the system tray, go to Advanced Setup. From there, go to Web access protection > HTTP, HTTPS > Web browsers, and uncheck BZFlag.

	==Slow Performance==		==Slow Performance==

Blast: Added a section on "Kicked for not using UDP"

2009-07-07T07:12:11Z

Added a section on "Kicked for not using UDP"

← Older revision		Revision as of 07:12, 7 July 2009
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	If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get [[:Category:Support\|support]]).		If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get [[:Category:Support\|support]]).

			==Kicked for not using UDP==
			BZFlag always tries to use UDP networking. If you are getting kicked from servers for not using UDP, it could be caused by your anti-virus, firewall, router, modem, or ISP. The easiest thing to try is to disable your firewall and/or antivirus for a few minutes and see if you can play.

			There was recently an issue fount with the anti-virus program Nod32. It identifies BZFlag as a browser, causing it to block UDP communication. To fix this, right click on Nod32 in the system ray, go to Advanced Setup. From there, go to Web access protection > HTTP, HTTPS > Web browsers, and uncheck BZFlag.

			If you still have issues and you use a router, try connecting your computer directly to your modem. If it works now, then it might be caused by your router. See if there is a newer firmware for your router, or try to determine if a setting in the router configuration might be causing the problem.

	==Slow Performance==		==Slow Performance==

69.104.55.0: /* Slow Performance */ correcting typo: as > is

2008-11-21T06:54:31Z

Slow Performance: correcting typo: as > is

← Older revision		Revision as of 06:54, 21 November 2008
Line 20:		Line 20:

	It is always a good idea to get the latest video drivers from the chipset manufacturer for your card.		It is always a good idea to get the latest video drivers from the chipset manufacturer for your card.
	This as almost always either [http://www.nvidia.com nVidia] or [http://www.ati.com ATI].		This is almost always either [http://www.nvidia.com nVidia] or [http://www.ati.com ATI].

	==I can't kill anyone!==		==I can't kill anyone!==

Win Xp: /* Router Setup */

2007-07-16T00:22:38Z

Router Setup

← Older revision		Revision as of 00:22, 16 July 2007
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	==Router Setup==		==Router Setup==
	If you are setting up a server, you may need to unblock/forward ports on your router. This is done through the router's settings. You pick a range of ports to forward to a local IP Address (IE: 192.168.1.101).		If you are setting up a server, you may need to unblock/forward ports on your router. This is done through the router's settings. You pick a range of ports to forward to a local IP Address (IE: Forward ports 5154-5200 to local address 192.168.1.101).

	An excellent resource to assist you in doing this is available here: http://portforward.com/		An excellent resource to assist you in doing this is available here: http://portforward.com/

Win Xp: /* Router Setup */

2007-07-16T00:21:42Z

Router Setup

← Older revision		Revision as of 00:21, 16 July 2007
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	==Router Setup==		==Router Setup==
	~~{{DoDoc~~\|~~Add router setup stuff}}~~		If you are setting up a server, you may need to unblock/forward ports on your router. This is done through the router's settings. You pick a range of ports to forward to a local IP Address (IE: 192.168.1.101).

			An excellent resource to assist you in doing this is available here: http://portforward.com/


			Here is an example of port forwarding on one router

			[[Image:Forwardports.jpg\|Port Forwarding]]

	==Crashes==		==Crashes==
	If your client crashes on startup or some key mappings don't work you might try removing your [[Config File\|configuration file]] and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.		If your client crashes on startup or some key mappings don't work you might try removing your [[Config File\|configuration file]] and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.

Joevano at 16:47, 17 April 2007

2007-04-17T16:47:35Z

← Older revision		Revision as of 16:47, 17 April 2007
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	==Router Setup==		==Router Setup==
	{{~~ToDo~~\|Add router setup stuff}}		{{DoDoc\|Add router setup stuff}}
	==Crashes==		==Crashes==
	If your client crashes on startup or some key mappings don't work you might try removing your [[Config File\|configuration file]] and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.		If your client crashes on startup or some key mappings don't work you might try removing your [[Config File\|configuration file]] and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.

Joevano at 13:46, 17 April 2007

2007-04-17T13:46:14Z

← Older revision		Revision as of 13:46, 17 April 2007
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	==Router Setup==		==Router Setup==
	{{ToDo\|Add router setup stuff}}		{{ToDo\|Add router setup stuff}}

	==Crashes==		==Crashes==
	If your client crashes on startup or some key mappings don't work you might try removing your [[Config File\|configuration file]] and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.		If your client crashes on startup or some key mappings don't work you might try removing your [[Config File\|configuration file]] and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.

Joevano: /* Router Setup */ Added ToDo template

2007-04-17T13:44:50Z

Router Setup: Added ToDo template

← Older revision		Revision as of 13:44, 17 April 2007
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	==Router Setup==		==Router Setup==
	~~TODO::~~Add stuff		{{ToDo\|Add router setup stuff}}

	==Crashes==		==Crashes==

C2water: /* Slow Performance */

2007-04-07T03:03:39Z

Slow Performance

← Older revision		Revision as of 03:03, 7 April 2007
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	==Slow Performance==		==Slow Performance==
	The performance of the BZFlag client is very dependent on ~~a systems~~ video card ~~performance~~. Slow performance is often a problem when the host OS does not have the proper video card drivers to provide the needed acceleration of the 3D drawing the game does.		The performance of the BZFlag client is very dependent on the performance of the system's video card. Slow performance is often a problem when the host OS does not have the proper video card drivers to provide the needed acceleration for the 3D drawing the game does.

	It is always a good idea to get the latest video drivers from the chipset ~~manufacture~~ for your card.		It is always a good idea to get the latest video drivers from the chipset manufacturer for your card.
	This as almost always ~~ether~~ [http://www.nvidia.com nVidia] or [http://www.ati.com ATI].		This as almost always either [http://www.nvidia.com nVidia] or [http://www.ati.com ATI].

	==I can't kill anyone!==		==I can't kill anyone!==