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Common Support Issues: Difference between revisions

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This is a list of common problems in the game and their resolutions.
This is a list of common problems in the game and their resolutions.


==Global Login Not Identifying==
=Index of issues=
If you get the following error upon entering or finding servers...
ERROR: Did not get token:
NOTOK: Invalid callsign or password
It may be caused either by the global login system being down (which you can check by going to [http://my.bzflag.org/bb/ the BZBB]) or your ISP putting a caching proxy on port 80. This means that when your client goes to get a token from global login, your ISP returns an old cached token which will not work. If there is a proxy, then the following steps will allow you to bypass it.


*Open your [[Config File|configuration file]]
{|{{Prettytable}}
*Locate the line that reads:
|-
#set list <nowiki>http://my.bzflag.org/db</nowiki>
| {{Hl3}} |'''Global Authentication'''
*Change the line to read:
|-
set list <nowiki>http://my.bzflag.org:81/db</nowiki>
|}
*Save the file and restart BZFlag


If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get [[:Category:Support|support]]).
If the following message appears:
 
NOTOK: Invalid callsign or password
==Slow Performance==
The performance of the BZFlag client is very dependent on the performance of the system's video card. Slow performance is often a problem when the host OS does not have the proper video card drivers to provide the needed acceleration for the 3D drawing the game does.
 
It is always a good idea to get the latest video drivers from the chipset manufacturer for your card.
This as almost always either [http://www.nvidia.com nVidia] or [http://www.ati.com ATI].
 
==I can't kill anyone!==
If your shots seem to go right through other tanks without exploding them, you are probably experiencing [[lag]].  Tip: shoot slightly ahead of where other tanks appear to be.


==Starting A Server==
Check through the following list.
Refer to [[Creating A Server]] for help on starting your own server.
{|{{Prettytable}}
|-
| {{Hl3}} |'''Issue Description''' || {{Hl3}} |'''Likely solution'''
|-
| '''Bad token on viewing server list''' || '''Double check password, it likely is incorrect.'''
|-
| '''Rejected for bad token on joining server''' || '''If the password is correct. Update to a BZFlag version of 2.4.28 or later. This issue is generally related to [https://forums.bzflag.org/viewtopic.php?p=181137#p181137 CGNAT] (link to a detailed explaination).'''
|-
|}


==Router Setup==
{{ToDo|Add router setup stuff}}
==Crashes==
If your client crashes on startup or some key mappings don't work you might try removing your [[Config File|configuration file]] and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.


If you are running Linux and get segmentation fault errors when trying to connect to a server, update libcurl3 to 7.15.5 or greater.


[[Category:Support]]
[[Category:Support]]

Latest revision as of 18:24, 9 November 2025

This is a list of common problems in the game and their resolutions.

Index of issues

Global Authentication

If the following message appears:

NOTOK: Invalid callsign or password

Check through the following list.

Issue Description Likely solution
Bad token on viewing server list Double check password, it likely is incorrect.
Rejected for bad token on joining server If the password is correct. Update to a BZFlag version of 2.4.28 or later. This issue is generally related to CGNAT (link to a detailed explaination).