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Common Support Issues: Difference between revisions

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This is a list of common problems in the game and their resolutions.
This is a list of common problems in the game and their resolutions.


==Global Login Not Identifying==
=Index of issues=
If you get the following error upon entering or finding servers...
ERROR: Did not get token:
NOTOK: Invalid callsign or password
It may be caused either by the global login system being down (which you can check by going to [http://my.bzflag.org/bb/ the BZBB]) or your ISP putting a caching proxy on port 80. This means that when your client goes to get a token from global login, your ISP returns an old cached token which will not work. If there is a proxy, then the following steps will allow you to bypass it:


#Open your configuration file
{|{{Prettytable}}
#Locate the line: "#set list http://my.bzflag.org/db"
|-
#Change that to: "set list http://my.bzflag.org:81/db"
| {{Hl3}} |'''Global Authentication'''
#Save the file and open BZFlag to test it out
|-
|}


If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get [[:Category:Support|support]]).
If the following message appears:
 
NOTOK: Invalid callsign or password
==Slow Performance==
The performance of the BZFlag client is very dependent on a systems video card performance. Slow performance is often a problem when the host OS does not have the proper video card drivers to provide the needed acceleration of the 3D drawing the game does.


It is always a good idea to get the latest video drivers from the chipset manufacture for your card.
Check through the following list.
This as almost always ether [http://www.nvidia.com nVidia] or [http://www.ati.com ATI].
{|{{Prettytable}}
|-
| {{Hl3}} |'''Issue Description''' || {{Hl3}} |'''Likely solution'''
|-
| '''Bad token on viewing server list''' || '''Double check password, it likely is incorrect.'''
|-
| '''Rejected for bad token on joining server''' || '''If the password is correct. Update to a BZFlag version of 2.4.28 or later. This issue is generally related to [https://forums.bzflag.org/viewtopic.php?p=181137#p181137 CGNAT] (link to a detailed explaination).'''
|-
|}


==Starting A Server==
TODO::Add stuff


==Router Setup==
TODO::Add stuff


==Crashes==
[[Category:Support]]
If your client crashes on startup or some key mappings don't work you might try removing your config file and starting again. You will have to set things like video mode and username/password again after removing it.

Latest revision as of 18:24, 9 November 2025

This is a list of common problems in the game and their resolutions.

Index of issues

Global Authentication

If the following message appears: 

NOTOK: Invalid callsign or password

Check through the following list.

Issue Description Likely solution
Bad token on viewing server list Double check password, it likely is incorrect.
Rejected for bad token on joining server If the password is correct. Update to a BZFlag version of 2.4.28 or later. This issue is generally related to CGNAT (link to a detailed explaination).
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