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Editing Common Support Issues

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  ERROR: Did not get token:
 
  ERROR: Did not get token:
 
  NOTOK: Invalid callsign or password
 
  NOTOK: Invalid callsign or password
It may be caused either by the global login system being down (which you can check by going to [http://my.bzflag.org/bb/ the BZBB]) or your ISP putting a caching proxy on port 80. This means that when your client goes to get a token from global login, your ISP returns an old cached token which will not work. If there is a proxy, then the following steps will allow you to bypass it.
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It may be caused either by the global login system being down (which you can check by going to [http://my.bzflag.org/bb/ the BZBB]) or your ISP putting a caching proxy on port 80. This means that when your client goes to get a token from global login, your ISP returns an old cached token which will not work. If there is a proxy, then the following steps will allow you to bypass it:
  
*Open your [[Config File|configuration file]]
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#Open your configuration file (Windows: "My Documents\My BZFlag Files\2.0\config.cfg", Mac: "~/Library/Application Support/BZFlag/2.0/config.cfg", Linux: "~/.bzf/2.0/config.cfg")
*Locate the line that reads:
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#Locate the line: "#set list http://my.bzflag.org/db"
#set list <nowiki>http://my.bzflag.org/db</nowiki>
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#Change that to: "set list http://my.bzflag.org:81/db"
*Change the line to read:
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#Save the file and open BZFlag to test it out
set list <nowiki>http://my.bzflag.org:81/db</nowiki>
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*Save the file and restart BZFlag
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If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get [[:Category:Support|support]]).
 
If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get [[:Category:Support|support]]).
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==Crashes==
 
==Crashes==
If your client crashes on startup or some key mappings don't work you might try removing your [[Config File|configuration file]] and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.
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If your client crashes on startup or some key mappings don't work you might try removing your config file and starting again. You will have to set things like video mode and username/password again after removing it.
  
 
If you are running Linux and get segmentation fault errors when trying to connect to a server, update libcurl3 to 7.15.5 or greater.
 
If you are running Linux and get segmentation fault errors when trying to connect to a server, update libcurl3 to 7.15.5 or greater.
  
 
[[Category:Support]]
 
[[Category:Support]]

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