Difference between revisions of "Common Support Issues"

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(New page: This is a list of common problems in the game and there resolutions ==Slow Performance== The performance of the BZFlag client is very dependent on a systems video card performance. Slow p...)
 
(Add "Global Login Not Identifying")
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This is a list of common problems in the game and there resolutions
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This is a list of common problems in the game and their resolutions.
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==Global Login Not Identifying==
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If you get the following error upon entering or finding servers...
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ERROR: Did not get token:
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NOTOK: Invalid callsign or password
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It may be caused either by the global login system being down (which you can check by going to [http://my.bzflag.org/bb/ the BZBB]) or your ISP has put a caching proxy on port 80. This means that when your client goes to get a token from global login, your ISP returns an old cached token which will not work. If there is a proxy, then the following steps will allow you to bypass it:
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#Open your configuration file.
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#Locate the line: "#set list http://my.bzflag.org/db"
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#Change that to: "set list http://my.bzflag.org:81/db"
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#Save the file and open BZFlag to test it out.
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If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get [[:Category:Support|support]]).
  
 
==Slow Performance==
 
==Slow Performance==
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==Crashes==
 
==Crashes==
 
 
If your client crashes on startup or some key mappings don't work you might try removing your config file and starting again. You will have to set things like video mode and username/password again after removing it.
 
If your client crashes on startup or some key mappings don't work you might try removing your config file and starting again. You will have to set things like video mode and username/password again after removing it.

Revision as of 22:19, 19 February 2007

This is a list of common problems in the game and their resolutions.

Global Login Not Identifying

If you get the following error upon entering or finding servers...

ERROR: Did not get token:
NOTOK: Invalid callsign or password

It may be caused either by the global login system being down (which you can check by going to the BZBB) or your ISP has put a caching proxy on port 80. This means that when your client goes to get a token from global login, your ISP returns an old cached token which will not work. If there is a proxy, then the following steps will allow you to bypass it:

  1. Open your configuration file.
  2. Locate the line: "#set list http://my.bzflag.org/db"
  3. Change that to: "set list http://my.bzflag.org:81/db"
  4. Save the file and open BZFlag to test it out.

If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get support).

Slow Performance

The performance of the BZFlag client is very dependent on a systems video card performance. Slow performance is often a problem when the host OS does not have the proper video card drivers to provide the needed acceleration of the 3D drawing the game does.

It is always a good idea to get the latest video drivers from the chipset manufacture for your card. This as almost always ether nVidia or ATI.

Starting A Server

TODO::Add stuff

Router Setup

TODO::Add stuff

Crashes

If your client crashes on startup or some key mappings don't work you might try removing your config file and starting again. You will have to set things like video mode and username/password again after removing it.