Common Support Issues
This is a list of common problems in the game and their resolutions.
Global Login Not Identifying
If you get the following error upon entering or finding servers...
ERROR: Did not get token: NOTOK: Invalid callsign or password
It may be caused either by the global login system being down (which you can check by going to the BZBB) or your ISP putting a caching proxy on port 80. This means that when your client goes to get a token from global login, your ISP returns an old cached token which will not work. If there is a proxy, then the following steps will allow you to bypass it.
- Open your configuration file
- Locate the line that reads:
#set list http://my.bzflag.org/db
- Change the line to read:
set list http://my.bzflag.org:81/db
- Save the file and restart BZFlag
If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get support).
The performance of the BZFlag client is very dependent on the performance of the system's video card. Slow performance is often a problem when the host OS does not have the proper video card drivers to provide the needed acceleration for the 3D drawing the game does.
I can't kill anyone!
If your shots seem to go right through other tanks without exploding them, you are probably experiencing lag. Tip: shoot slightly ahead of where other tanks appear to be.
Starting A Server
Refer to Creating A Server for help on starting your own server.
If your client crashes on startup or some key mappings don't work you might try removing your configuration file and restarting BZFlag. You will have to set things like video mode and username/password again after removing it.
If you are running Linux and get segmentation fault errors when trying to connect to a server, update libcurl3 to 7.15.5 or greater.