Common Support Issues

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Revision as of 21:23, 10 March 2007 by A Meteorite (Talk | contribs) (Add Mac and Linux config.cfg locations)

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This is a list of common problems in the game and their resolutions.

Global Login Not Identifying

If you get the following error upon entering or finding servers...

ERROR: Did not get token:
NOTOK: Invalid callsign or password

It may be caused either by the global login system being down (which you can check by going to the BZBB) or your ISP putting a caching proxy on port 80. This means that when your client goes to get a token from global login, your ISP returns an old cached token which will not work. If there is a proxy, then the following steps will allow you to bypass it:

  1. Open your configuration file (Windows: "My Documents\My BZFlag Files\2.0\config.cfg", Mac: "~/Library/Application Support/BZFlag/2.0/config.cfg", Linux: "~/.bzf/2.0/config.cfg")
  2. Locate the line: "#set list"
  3. Change that to: "set list"
  4. Save the file and open BZFlag to test it out

If you continue to get the error above then either global login is down or there is a more serious problem (in which case you should get support).

Slow Performance

The performance of the BZFlag client is very dependent on a systems video card performance. Slow performance is often a problem when the host OS does not have the proper video card drivers to provide the needed acceleration of the 3D drawing the game does.

It is always a good idea to get the latest video drivers from the chipset manufacture for your card. This as almost always ether nVidia or ATI.

Starting A Server

Refer to Creating A Server for help on starting your own server.

Router Setup

TODO::Add stuff


If your client crashes on startup or some key mappings don't work you might try removing your config file and starting again. You will have to set things like video mode and username/password again after removing it.