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===Give the benefit of the doubt===
 
===Give the benefit of the doubt===
Field Agents are expected to give a user the benefit of the doubt when dealing with an initial violation. Users should always be approached with private chat text to ask them first to stop the behavior that is causing the violation. The agent should explain what the behavior is, why it is a violation, and be willing to help the user resolve the issue to the best of their ability. Field Agents are expected to remove bans on users who have spoken with them or other administration staff in a civil manner and have agreed to not repeat their offenses. Users that abuse this will not be given that courtesy a second time.
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Field Agents are expected to give a user the benefit of the doubt when dealing with an initial violation. Users should always be approached with private chat text to ask them first to stop the behavior that is causing the violation. The agent should explain what the behavior is, why it is a violation, and be willing to help the user resolve the issue to the best of there ability. Field Agents are expected to remove bans on users who have spoken with them or other administration staff in a civil manner and have agreed to not repeat their offenses. Users that abuse this will not be given that courtesy a second time.
  
 
===Use the least necessary action to resolve an issue===
 
===Use the least necessary action to resolve an issue===

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